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Privacy Policy

Balutedaar (OPC) Private Limited

Effective Date: 21st December 2025

Balutedaar (OPC) Private Limited (“Balutedaar”, “Company”, “We”, “Us”) is committed to protecting the privacy of individuals whose personal data we process. This Privacy Policy is issued in compliance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and explains how we collect, use, store, share, and protect personal data.

By accessing or using our website www.balutedaar.com, mobile applications, or services, you (“Data Principal”, “User”, “You”) agree to the terms of this Privacy Policy.

1. Definitions

  • Personal Data: Any data about an individual who is identifiable by or in relation to such data.

  • Processing: Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.

  • Data Principal: The individual to whom the personal data relates.

  • Data Fiduciary: Balutedaar (OPC) Private Limited.

  • Data Processor: Any entity processing personal data on behalf of Balutedaar.

2. Identity of Data Fiduciary

Balutedaar (OPC) Private Limited

Registered Office:

980/B, Shinde Mala,

A/P Bhalwani, Tal-Khanapur,

Dist. Sangli, Maharashtra – 415311, India

Email: care@balutedaar.com

3. Personal Data We Collect

We collect only such personal data as is necessary for lawful purposes, including:

(a) Identity & Contact Data

  • Name

  • Mobile number

  • Email address

  • Delivery address and PIN code

(b) Transaction Data

  • Order details

  • Payment method (processed via third-party gateways)

  • Transaction history

(c) Technical Data

  • IP address

  • Device and browser details

  • Website usage data (via cookies)

(d) Communication Data

  • Customer support interactions

  • Reviews, feedback, and complaints

We do not knowingly collect personal data of children without verifiable parental consent.

4. Purpose of Processing

Personal data is processed strictly for the following lawful purposes:

  • Order processing and fulfilment

  • Customer communication and support

  • Account management

  • Legal compliance and dispute resolution

  • Fraud prevention and platform security

  • Website analytics and improvement

  • Sending transactional and service-related communications

We do not process personal data for purposes unrelated to those disclosed at the time of collection.

5. Consent & Lawful Basis

Personal data is processed:

  • With your consent, or

  • For performance of a lawful contract, or

  • For compliance with legal obligations, or

  • For legitimate uses permitted under the DPDP Act

You may withdraw consent at any time, subject to legal or contractual restrictions.

6. Data Sharing & Disclosure

Balutedaar may share personal data strictly on a need-to-know basis and only for lawful purposes, with the following categories of recipients:

(a) Business Partners

Balutedaar may share limited and relevant personal data with its business partners, including but not limited to farmer partners, logistics partners, technology partners, marketing collaborators, and platform integrators, solely for the purpose of enabling the delivery of products, services, and related customer support.

Such sharing shall be undertaken:

  • With your consent or as otherwise permitted under the Digital Personal Data Protection Act, 2023; and

  • Subject to contractual obligations requiring such partners to process personal data only in accordance with Balutedaar’s instructions, applicable law, and adequate confidentiality and security safeguards.

Balutedaar does not permit business partners to use personal data for independent or unrelated purposes.

(b) Data Processors

Balutedaar may engage third-party service providers to process personal data on its behalf, including:

  • Payment gateways

  • Cloud hosting and IT infrastructure providers

  • Analytics, CRM, and communication service providers

Such Data Processors operate under written agreements and are bound by confidentiality, security, and purpose-limitation obligations.

(c) Legal & Regulatory Disclosures

Personal data may be disclosed where required:

  • Under applicable laws or regulations

  • Pursuant to court orders, lawful government requests, or regulatory directions

  • To protect Balutedaar’s legal rights, prevent fraud, or ensure platform security

(d) Business Transfers

In the event of a merger, acquisition, restructuring, or transfer of business assets, personal data may be transferred as part of such transaction, subject to compliance with the DPDP Act and applicable safeguards.

(e) No Sale of Personal Data

Balutedaar does not sell or trade personal data to third parties.

7. Data Retention

Personal data is retained only for as long as necessary to fulfil the stated purposes or comply with legal obligations.

Thereafter, data is securely deleted or anonymised.

8. Data Security Measures

Balutedaar implements reasonable technical and organisational safeguards, including:

  • Secure servers

  • Restricted access controls

  • Encrypted communications

  • Periodic security reviews

Despite best efforts, no system is completely secure; users acknowledge inherent risks of digital transmission.

9. Rights of Data Principals

You have the right to:

  1. Access personal data processed by us

  2. Correction and updating of inaccurate data

  3. Erasure of personal data (subject to legal limits)

  4. Withdraw consent

  5. Grievance redressal

Requests may be made by emailing care@balutedaar.com.

10. Grievance Redressal Officer

In accordance with the DPDP Act, grievances may be addressed to:

Grievance Officer: Ajit Shinde

Email: admin@balutedaar.com

Address:

Balutedaar (OPC) Pvt Ltd,

980/B, Shinde Mala,

A/P Bhalwani, Tal-Khanapur,

Dist. Sangli, Maharashtra – 415311

We shall respond within a reasonable time as prescribed by law.

11. Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience and website performance.

You may control cookies through browser settings.

12. Cross-Border Data Transfer

Where data is processed outside India, Balutedaar ensures compliance with DPDP Act requirements and applicable safeguards.

13. Children’s Data

Our services are not intended for children.

Personal data of children shall be processed only with verifiable parental consent where applicable.

14. Changes to Privacy Policy

Balutedaar reserves the right to amend this Privacy Policy at any time.

Updates shall be effective upon publication on the website.

Continued use of services constitutes acceptance of the revised policy.

15. Governing Law

This Privacy Policy shall be governed by the laws of India, including the Digital Personal Data Protection Act, 2023.