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Terms and Conditions


Balutedaar.com

Last updated: 21st Decemeber 2025

1. Introduction

Welcome to Balutedaar.com, owned and operated by Balutedaar OPC Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at 980/B, Shinde Mala, A/P Bhalwani, Taluka Khanapur, District Sangli, Maharashtra – 415311 (“Company”, “we”, “our”, “us”).

Balutedaar is an online platform engaged in the sourcing, aggregation, sale, and delivery of fresh vegetables, fruits, groceries, and allied rural products, primarily procured directly from farmers and rural producers and delivered to urban and rural consumers.

By accessing, browsing, or placing an order on www.balutedaar.com, you agree to be bound by these Terms & Conditions (“Terms”), along with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and FAQ, which are incorporated by reference.

If you do not agree to these Terms, please do not use the website or services.

2. Website Purpose & Scope of Services

Balutedaar.com is a B2C e-commerce platform that enables users to:

  • Browse and purchase fresh vegetables, fruits, groceries, and related products

  • Schedule doorstep delivery as per declared delivery slots

  • Avail digital or cash-on-delivery payment options

  • Receive customer support related to orders, deliveries, refunds, and queries

All services are subject to availability, serviceable pin codes, weather conditions, supply constraints, and operational feasibility.

3. User Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age

  • You are legally capable of entering into a binding contract under Indian law

  • Information provided by you is true, accurate, and complete

We reserve the right to suspend or terminate access if false or misleading information is detected.

4. User Responsibilities

Users agree to:

  • Provide accurate delivery address, contact number, and payment details

  • Ensure availability at the delivery location during the scheduled delivery window

  • Refrain from misuse of the website, including fraudulent orders or abuse of staff

  • Not engage in activities that disrupt or harm the platform, systems, or reputation

Incorrect address details, unreachable contact numbers, or refusal to accept delivery may result in order cancellation without refund, as per the Shipping Policy.

5. Product Information & Availability

  • Product images are for representational purposes only

  • Prices, weight, and availability may vary due to seasonal and market conditions

  • Fresh produce may have natural variations in size, color, and appearance

We reserve the right to substitute unavailable items with equivalent alternatives or cancel the order with appropriate refund.

6. Orders & Payments

  • Orders are confirmed only upon successful payment or COD confirmation

  • We reserve the right to cancel or limit quantities per order

  • COD orders may require telephonic or WhatsApp confirmation

Accepted payment methods are listed on the checkout page and may change from time to time.

7. Delivery & Shipping

Delivery timelines, slots, charges, and conditions are governed by our Shipping Policy, available at:

👉 https://www.balutedaar.com/shipping-policy

Delays due to weather, traffic, supply chain issues, or force majeure shall not attract liability.

8. Returns, Refunds & Cancellations

Returns and refunds are governed strictly by our Returns & Refunds Policy, available at:

👉 https://www.balutedaar.com/returns-refunds

Due to the perishable nature of goods, returns, refunds are limited and subject to verification.

9. Intellectual Property

All content on this website, including:

  • Brand name “Balutedaar”

  • Logos, text, images, designs, and software

are the intellectual property of Balutedaar OPC Private Limited and may not be copied, reproduced, or used without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages

  • Liability, if any, shall be limited to the value of the order placed

  • We are not responsible for quality issues arising from improper storage or handling after delivery

Nothing in these Terms limits statutory consumer rights under applicable laws.

11. Indemnity

You agree to indemnify and hold harmless Balutedaar, its directors, employees, and partners from any claims arising due to:

  • Breach of these Terms

  • Incorrect information provided by you

  • Misuse of the website or services

12. Force Majeure

We shall not be liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, strikes, government actions, pandemics, or supply disruptions.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

All disputes, claims, or proceedings arising out of or relating to the use of this website, services, or orders placed shall be subject to the exclusive jurisdiction of the competent courts at Shivajinagar, Pune, Maharashtra only, to the exclusion of all other courts.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on the website with the revised date. Continued use constitutes acceptance of the revised Terms.

15. Contact Information

Contact InformationFor any queries, complaints, support requests, or grievance redressal, users may contact:

Balutedaar OPC Private Limited

Registered Office: 980/B, Shinde Mala, A/P Bhalwani, Taluka Khanapur, District Sangli, Maharashtra – 415311

Pune Office: c/o Bhagyashree Redekar, E-7, Highway Residency, Kirtinagar, 50/5, Vadgaon Budruk, Pune – 411041, Maharashtra

📧 Email: care@balutedaar.com 

📞 Mobile / WhatsApp: +91 63999 68000 

🌐 Website: www.balutedaar.com