Refund, Replacement & Non-Return Policy
Effective Date: 21st December 2025
Balutedaar deals in fresh fruits and vegetables, which are highly perishable in nature. Accordingly, the following policy governs refunds, replacements, and customer grievances.
1. No Return Policy
Due to the perishable nature of fresh fruits and vegetables, returns are strictly not accepted under any circumstances.
2. Quality-Related Complaints
Balutedaar undertakes reasonable quality checks prior to dispatch. However, if a customer receives:
Spoiled or poor-quality produce
Physically damaged items
Incorrect items as compared to the confirmed order
the customer may raise a complaint within 4 (four) hours of delivery.
Complaints raised after the stipulated time shall not be entertained.
3. Mandatory Evidence Requirement
All refund or replacement requests must be supported by:
Valid proof of purchase (order confirmation / invoice)
Clear photographic and/or video evidence demonstrating the issue
Such evidence must be emailed to:
Requests without sufficient evidence may be rejected at Balutedaar’s sole discretion.
4. Resolution & Refund Method
Upon verification of the complaint:
Balutedaar may, at its sole discretion,
Issue a replacement, or
Provide a refund in the form of a discount/credit applicable to the next order only
Cash refunds or bank transfers shall not be provided.
The decision of Balutedaar in this regard shall be final and binding.
5. Exclusions & Non-Eligibility
No refund, replacement, or credit shall be provided in the following cases:
Natural variations in size, colour, texture, or appearance of produce
Complaints reported after 4 hours from delivery
Products that are fully or partially consumed
Improper storage, mishandling, or delayed use after delivery
Leafy vegetables and other highly perishable items
Customer preference-based dissatisfaction (taste, appearance expectations, etc.)
6. Inspection Rights
In exceptional cases, Balutedaar may request additional verification or inspection details.
However, physical return of fruits and vegetables shall not be required or accepted.
7. Customer Support
For assistance or queries, customers may contact:
📞 +91 63999 68000
8. Policy Modification
Balutedaar Private Limited reserves the right to modify, amend, or update this policy at any time without prior notice. The policy applicable at the time of order placement shall govern the transaction.
Legal Note
This policy is framed in accordance with applicable Indian laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, considering the special nature of perishable agricultural produce.