Effective Date: 21st December 2025

Thank you for choosing Balutedaar. We are committed to delivering farm-fresh vegetables with transparency, reliability, and care. Please read this policy carefully, as it governs shipping, delivery, and post-delivery concerns for all orders placed with us.

1. Delivery Area

Balutedaar currently provides local delivery services only within select areas of Pune, Maharashtra.

Serviceable PIN Codes:

• 411007 – Aundh

• 411067 – Aundh

• 411045 – Balewadi

• 411069 – Baner

Delivery is restricted to the above-mentioned areas. Orders placed outside these serviceable PIN codes may be declined or cancelled at our discretion. Customers are advised to verify service availability before placing an order.

2. Order Processing & Delivery Schedule

Balutedaar operates on a weekly farm-to-home delivery model designed to ensure optimal freshness and minimal storage of produce.

• Order Cut-off (Day 0): Orders are accepted and confirmed up to Friday, 7:00 PM.

• Saturday: Based on confirmed orders, fresh vegetables are handpicked and curated by our partner farmers.

• Sunday: Orders are delivered early morning directly to the customer’s doorstep.

Orders placed after Friday, 7:00 PM shall be scheduled for processing and delivery on the subsequent Sunday.

All delivery timelines are indicative and subject to change due to factors beyond our reasonable control, including but not limited to weather conditions, logistical constraints, or unforeseen disruptions.

3. Packaging

All vegetables are packed with due care using appropriate and hygienic packaging materials to preserve freshness, quality, and safety during transit. Minor variations in size, colour, or appearance are natural and do not constitute a defect.

4. Delivery Issues

If an order:

• Is not delivered as scheduled, or

• Is delivered with quality-related concerns

the customer must notify Balutedaar’s customer support team within 4 hours of delivery. We will investigate the matter and take appropriate remedial steps.

Failure to report issues within the stipulated time may result in the complaint being considered invalid.

5. Returns, Refunds & Replacements

Due to the perishable nature of fresh vegetables, returns are not accepted.

However, in the event of:

• Poor quality,

• Damaged produce, or

• Incorrect items delivered,

customers may raise a request within 4 hours of receipt, along with relevant details and photographic evidence where applicable.

Upon verification, Balutedaar may, at its sole discretion:

• Issue a replacement, or

• Process a refund (full or partial)

No refunds or replacements shall be provided for:

• Natural variations in produce,

• Issues reported after 4 hours, or

• Improper storage or handling after delivery.

6. Policy Modifications

Balutedaar reserves the right to amend or update this policy at any time without prior notice. Any changes shall be effective upon publication on our website or through other official communication channels.

7. Customer Support

For queries, complaints, or assistance, customers may contact our customer support team through the details provided on our website.

By placing an order with Balutedaar, you acknowledge that you have read, understood, and agreed to this Shipping, Delivery & Returns Policy.

We thank you for your trust and continued support in building a sustainable farm-to-home ecosystem.